Services

For workshop repair, the products can be sent directly to the workshop or delivered to the store for collection. Elcare Nordic's workshops repair products in the following categories. 

IT equipment

• PC and printers
• Tablets
• Mobile phones
• Payment terminals
   

Consumer electronics

• TV
• Audio/Video
• Gaming terminals
• E-bikes

Brown goods

• Monitors
• Projectors
• Audio / Video
• Vacuums

Small appliances

• Coffee machines
• Microwave ovens
• Miscellaneous kitchen machines

Elcare Nordic offers repairs of a wide range of products at the customer's premises (on-site service). With the help of our own employees and through partners, we offer the services to companies and private customers throughout the Nordic region.

White goods

• Refrigerator
• Cookers
• Dishwashers
• Washers
• Microwave ovens
• Ventilators

Electronics

• TV at home and in business
• Info screens / Big screens 
• Various projectors and monitors

Heat pumps

Elcare Nordic offers installations   of a wide range of products. With the  help of our own employees and through partners, we offer to install equipment both in companies and at private customers throughout the Nordic region.

• Heat pumps
• Surround plant
• Big screens / info screens
• Engineers / Projectors /  TV

Elcare Nordic has a well-developed Nordic logistics concept for warehousing and distribution of goods. We keep a large number ofdifferent items in our warehouses and can send exchange units directly to customers at short notice. This ensures that customers do not have to wait for equipment to be repaired,  which  is often a requirement, including faulty mobile phones.

Normal Swap

• Regular Swap, we receive a defective unit that we exchange against an equivalent

Pre-swap

• Elcare sends out a replacement unit with a return shipping label and receive the unit to be repaired afterwards. 

Upgrade

• If the customer wishes to upgrade either their mobile or PC, we can assist with this service.

Swapstock

• Elcare has a large swap stock with various units. Genuine parts are used in all our swap devices.

Elcare Nordic has a well-developed Nordic concept for transport and warehousing. With our logistics solutions and in cooperation with partners, we offer both fast delivery and collection of goods. In addition, emergency stockpiles  are kept for quick replacement and repair of equipment.

• Collection of equipment in a company or shop, with transport to and from the workshop
• Commission warehouse for manufacturers/partners
• Stock keeping of exchange units and spare parts
• Nordic and national teams

Elcare Nordic offers support and remote diagnosis on selected products. Our specialistsensure that errors  and problems are resolved as quickly and efficiently as possible.

• Direct lines topesialists at  dedicated  Service Center
• Validation of defects, ordering the correct spare parts 
• Repair is then carried out at the customer or workshop
• Ensures unnecessary costs by avoiding "no errors found"  situations
   

Elcare Nordic offers various types of assistance for maintenance and assistance with PCs and IT equipment. We only use certified equipment and special software. Our services include:

• Data backup
• Fails to remove data (certificate issued)
• Washing and cleaning of IT equipment